Refund policy

We are sorry to hear, that you would like to return your La Loba piece. As a little brand, we are always happy and grateful to receive any feedback that helps us make you happy and lower returns.

We have a 14-day return policy, which means you have 14 days after receiving your item to send your return back to our logistic.

To be eligible for a return, your item must be in the same condition that you received it - unworn, unused, with all tags attached and in its original packaging. Please ensure the item is free from any signs of wear, including makeup stains, deodorant marks or other traces.

Return shipping is not included and must be covered by the customer.*

Important: To ensure your return is processed smoothly and efficiently, it is mandatory to complete our online return form before sending your item back. Please click here to fill out the form. Returns without a completed form cannot be accepted.

For the return please send your item to this address:

 

Kim Kray 
Bartholomäusstraße 100
22083 Hamburg

 

Refund will be within 30 days.

We want to note that return is not included but must be paid by customer. With this measurement we want to contribute to  a more conscious way of buying and avoid unnecessary shipments.

Furthermore all pieces from our handmade-to-order bags and hat "Bolsa x La Loba" are excluded from refund as these pieces are especially made for you. 

You can always contact us for any return question at connect@lalobathelabel.com.

 

Damages and issues
We kindly ask you to check your order as soon as it arrives. If anything is damaged, defective or incorrect, please reach out to us immediately so we can resolve the issue for you.

Exceptions / non-returnable items
Certain types of items cannot be returned - such as custom-made products, including all pieces from our handmade-to-order “Bolsa x La Loba” bags and hats. These items are excluded from refunds as they are made especially for you.

Exchanges
To receive the item you want as quickly as possible, please return the original one. After your return is accepted, you can simply place a new order.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.